for Fal River Cottage
Booking Terms and Conditions
The Contract for a short-term holiday rental will be between the Owners of Fal River Cottage (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) under the booking conditions stipulated below. UK law will govern the Contract. The Contract of Hire is not effective until we have received and processed the deposit. The Contract will be subject to these booking conditions and must be complied with. The party leader must be at least 18 years of age at the time of booking and the booking form must list names, addresses and ages of your party.
Please note, when you submit a booking via our online reservation system, you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by post or email.
Fal River Cottage
Bookings are confirmed on receipt of the booking form and a deposit equal to 20% of the holiday cost. The balance of the holiday cost will be due for payment two months before the start of your holiday. We reserve the right to cancel a holiday where full payment has not been received by the due date. If the booking is made within two months of the holiday start date, then payment will be due in full at the time of booking.
The cottage may only be used by yourself and your party (as indicated on the booking form). You may not sub-let the property to any other party. You may only use the cottage for a short-term holiday, and you may not use the cottage beyond the dates of the booking.
You may access the property from 16:00 on the day of arrival and must vacate the property by 10:00 am on the departure date.
You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bin liners in outside bins, and ensuring ovens are clean and free from grease.
CANCELLATION – Bookings made after 26th March 2020
We will reimburse all monies paid if the booking is cancelled more than two days before the scheduled arrival date. (You will be reimbursed prior to your scheduled arrival date).
You will be liable for the full cost of the booking if you cancel on the scheduled date of arrival or the day before the scheduled arrival date.
CANCELLATION – Bookings made prior to 26th of March 2020
Any refund is dependent on our ability to find an alternative booking. If we are unable to find an alternative guest for the period of your booking, we will not offer you a refund. If we are able to find an alternative guest for the period of your booking, you will be entitled to a refund equal to the lesser of:
- the full cost of your booking; or
- the fee paid by the alternative guest for the accommodation
CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER
If for any reason we have to cancel your booking in advance due to circumstances beyond our control, for example in the case of fire, flood, exceptional weather conditions, epidemics or destruction/damage to the property (“force majeure“), you will be refunded the full amount of the booking (irrespective of the booking date). If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
We shall not be liable to you or your party for any injury. Neither shall we be liable for any loss or damage to possessions howsoever arising. You must take all necessary steps to safeguard yourself and your possessions.
CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as you found them at the beginning of the rental period. You must not use the property for any dangerous, offensive, noxious, noisy, immoral activities or carry out any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
Smoking is not allowed within the cottage.
DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand (although we would not charge you for the odd broken glass or plate). If you lose a key, we will replace it upon you paying for the cutting of a new one.
RIGHT OF ENTRY
We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. Visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given.
USE OF INFORMATION
We treat any data collected in the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold to any other party.
The information collected will be used to contact you about your booking. If you choose to ‘opt in’ whilst booking, we will additionally keep you informed on future initiatives, events or offers relating to the cottage. After opting in, you may opt out at any time by emailing or phoning us with your new instruction.
We are members of Premier Cottages (a marketing collective of the best four- and five-star cottages in the UK). If you choose to ‘opt in’ while booking, we shall share your contact details with Premier Cottages Ltd, so that you may receive a Premier Cottages brochure and other promotional material relating to other independently managed cottages.
We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is secure and is password protected. Only users authorised by us have access to the database.
INTEGRITY OF DATA
We take all reasonable measures to ensure that the information we hold is accurate. We use reliable collection methods and destroy or convert to an anonymous form any out-of-date data. Individuals may request details of all personal information held by us, in order to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.
Our website is not targeted at children and personal information will not knowingly be collected from children under fourteen years without parental consent.